Insurance Claims

If you wish to make a claim for your horse’s treatment, please follow the guidance below. If you require further assistance or information, please contact us.

Please note we are unable to accept payment directly from insurance companies. All invoices must be paid by you under our normal Terms and Conditions. We will assist you wherever we can, if you require assistance please contact reception.

To help process your claim as quickly as possible, please follow the steps below:

• Start your claim as soon as your horse starts its treatment.
• Don’t wait until the treatment is complete. Most insurance companies pay out within 10-14 days, therefore they should pay you before you need to pay us.
• Send your claim form to us for the vet to complete their section. We will then send it back to you, along with your horse’s clinical history. We charge a fee for this initial report.
• You then need to send the claim form, clinical history and all invoices on to your insurance company.
• All invoices must be paid to us directly by you, within our payment terms.
• We will send any further invoices to you for payment, which we recommend you send on to your insurance company immediately.